What the AI remembers

Skix writes down, one line at a time, short facts from your conversations that look useful in future. For example, "approvals are handled together on Fridays" or "Sato is in charge of accounting" — things about how work gets done.

Notes fall into two groups. "Notes about the company" are used whenever anyone in the company talks to Skix. "Notes about you" are used only when you yourself are talking to Skix.

Notes about you contain only preferences about how you like to work: "keep replies short", "check with me first", "use this format", and so on.

There are three ways a note gets written: the AI decides to write one during a conversation; a note is extracted automatically after a conversation ends; or you write and edit notes yourself from the screen. Automatic extraction is switched on or off per company.

We instruct the AI not to write down the following.

・Secrets such as passwords, API keys, access tokens, and bank account numbers. Not just the values themselves, but also clues such as where they were received or what they are used for.

・One-off trivia, and details of how the system works that can be looked up anyway.

・Anything that keeps growing, such as a list of business partners or a count of outstanding items.

We instruct the AI not to write the following into either kind of note — about the company or about you.

・Sensitive matters such as health conditions, medical visits or medication, family circumstances, and beliefs. These are not written down even if you bring them up yourself.

・Anything amounting to a judgment of how a person performs at work, such as "makes a lot of mistakes" or "is slow to respond". This holds even when it is second-hand.

For "notes about you", we additionally exclude the substance of the work itself, business partners, and amounts of money.

"Notes about you" can be seen only by you. Your company's administrators cannot see them and cannot delete them.

"Notes about the company" can be seen by that company's administrators.

When the AI composes a reply, the notes relevant to that conversation are passed to the AI. Notes about you are passed only when you yourself are talking to Skix.

Our staff may review stored content only where necessary, such as when investigating a fault. Such handling follows the "Security measures" section of our Privacy Policy.

Open "Grow your AI" in the left-hand menu and choose "What Skix remembers" to see everything currently remembered, one item at a time.

Delete items you do not want one at a time with "Make Skix forget this", or all at once with "Forget everything".

Note, however, that for a while after deleting on this screen you can still bring the items back with "Undo". We keep the previous state so that an accidental deletion is not a problem. This means that even after content disappears from the screen, the pre-deletion content remains in the change record.

Every time a note is added or deleted, the new state is recorded and the previous state is kept, so that when something was remembered and when it was deleted can be traced.

We set no expiry period for the notes themselves. They remain for as long as your company continues to use the service. Handling on termination of the contract follows our Privacy Policy and Terms of Service.

When a user account is deleted, that person's "notes about you" are erased completely, together with the past records. Unlike the deletion that "Undo" can reverse, this cannot be undone.

By contrast, where a personal name appears inside "notes about the company" (for example, "Tanaka submits the approvals together"), deleting the account does not remove it. Notes about the company are records that other people also need, so they are deliberately not erased wholesale. To remove such a line, an administrator should delete it from the "About the company" tab of "What Skix remembers".

Notes are stored in the database we operate, the same one that holds your other business data. We do not use any external service dedicated to memory (an outside cloud service that holds memories on our behalf).

The storage location and our approach to safeguards follow the "Security measures" section of our Privacy Policy.

When notes are written down, when they are tidied up, and when a reply is composed, the content of the conversation and of the notes is sent to a generative AI model. Our approach to such transmission follows the "Subcontractors and external services" section of our Privacy Policy.

Notes are the AI's inferences from your conversations. They may contain things that are inaccurate or that have become out of date.

If you find a mistake, delete it with "Make Skix forget this". After deleting it, tell Skix the correct version in conversation and it will be written down again.

The memory feature is switched on or off per company in our configuration. "Notes about you" can also be switched off on their own.

If you do not want to use it, please have your company's administrator contact us through our enquiry page.